Overview
These Terms of Sale (“Supply Terms”) govern your purchases on our webstore (the “Webstore”). By placing an order you agree to these Supply Terms, our and our .
“Artist UK_Paris”, “we”, “us” or “our” means Artist UK_Paris, Gate Cottage, The Burrow, Whiteparish Salisbury SP5 2RB. For store support email .
Our contract with you
After you place an order, we’ll email an order acknowledgement. Your order is accepted when we send a Dispatch Confirmation (for physical goods) or access instructions (for digital content). Payment must be authorised before acceptance.
If you request changes to an order, we’ll confirm any price, timing or other impacts before proceeding.
Changes to these terms
We may update these Supply Terms from time to time by posting a new version on the Webstore. Your order is governed by the Supply Terms in force when you submit it, unless a change is required by law.
Webstore content & IP
The Webstore and all content (including trademarks, recordings, artwork, text, graphics, software and downloads) are owned by or licensed to Artist UK_Paris and protected by law. Use is limited to personal, non-commercial purposes unless otherwise authorised.
Registration & accounts
Some services require an account. Keep your credentials confidential and notify us of any unauthorised use. You’re responsible for activity under your account. See our for how we handle registration data.
Products & services
Our Webstore may offer physical products, digital downloads, streaming and subscription services. Additional product-specific terms may apply and will be shown at point of purchase.
Orders & payment
Follow on-screen steps to add items to your basket and checkout. Prices include VAT unless stated and may exclude delivery. We accept the payment methods listed at checkout ().
If a pricing error is obvious and could reasonably have been recognised, we are not obliged to supply at the incorrect price, even after Dispatch Confirmation.
Digital content
Cancellation. You have a 14-day cooling-off period for digital purchases, but if you choose to download or stream during that period, you’ll lose the right to cancel once access begins ().
Delivery & usage. Access is provided via your account or the link we send. Use is for personal, non-commercial purposes and may be subject to usage limits or DRM.
Faults. If digital content is defective, we’ll repair/replace where possible, or refund if not. If our content damages your device due to lack of reasonable care/skill, we’ll provide an appropriate remedy ().
Delivery, risk & title
We aim to dispatch by the date shown in your Dispatch Confirmation or within 30 days if no date is specified (). Risk passes on delivery/collection. Title passes once we receive full payment.
Cancellations & returns (physical products)
You may cancel within 14 days from the day after you receive your item(s). Return items promptly and in the same condition. Some items are excluded from cancellation (e.g., unsealed audio/video/software, custom items) — see .
Refunds
When you cancel within the cooling-off period, we refund within 14 days of receiving the goods (or proof of return). For faulty items, we refund or replace as required by law. Refunds use your original payment method ().
If we miss a delivery deadline essential to you, you may cancel the order and receive a refund for undelivered items.
Import duty
Orders delivered outside the UK may incur import duties/taxes payable by you upon delivery. Please check local customs rules before ordering ().
Games & interactive features
Access to games or interactive features may be subject to additional terms or end-user licence agreements. We may modify or suspend these features at any time ().
Termination
We may suspend or terminate access for breach, unlawful use, or where required by law. Upon termination, licences granted to you end, save for any rights attached to items you have already lawfully purchased ().
Liability
Nothing limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded by law. Otherwise, our liability relating to Products/Services is limited to the price paid and foreseeable losses only. You agree to indemnify us for third-party claims arising from your breach of these terms or unlawful use.
Governing law & contact
These Supply Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction over disputes arising in relation to them ().
Contact: . Postal: Artist UK_Paris, Gate Cottage, The Burrow, Whiteparish Salisbury SP5 2RB.